Troubleshooting Availability Issues
Common issues and solutions for availability problems.
External Calendar Sync Conflicts
Resolve conflicts between WithinEHR and external calendar syncs.
Review Your Availability Schedule
Check your availability settings to ensure they're configured correctly.
Service Availability Settings
Verify that services are set to be available during your scheduled times.
Booking Policies Restricting Appointments
Review booking policies that might be preventing appointments.
Locations Not Assigned to Services or Schedules
Ensure locations are properly assigned.
The correct locations are assigned to your services.
Verify service-location assignments.
The schedule includes the necessary locations.
Confirm that your availability schedule includes the required locations.
Incorrect Practitioner Assigned
Check that the correct practitioner is assigned to appointments.
Date Overrides Affecting Availability
Review any date-specific overrides that might affect availability.
Availability date range
Check the date range of your availability schedules.
Service is Not Bookable Online
Verify that services are enabled for online booking if needed.