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Adjusting your client's language

Setting the client's language preference is a simple but powerful way to enhance the client experience and satisfaction. This ensures that all automated communications, such as booking confirmations and reminders, are sent in their native language, reducing confusion and fostering trust.

change client language

What is the "Client Language" Function?​

Records the client's preferred spoken and written language in their EHR profile, the language they best understand for medical information and communication.

Why is Language Preference Crucial?​

Setting the correct language preference impacts:

  • Accurate Understanding: Providing documents and instructions in the client's preferred language reduces misunderstanding and improves treatment adherence and outcomes.
  • Compliance: Healthcare regulations require meaningful access for individuals with limited English proficiency (LEP). Documenting language preference demonstrates compliance.
  • Workflow Efficiency: The EHR uses this to automatically:
    • Automated Forms: Generate paperwork and portal notifications in the chosen language.
    • Interpreter Services: Alert staff to schedule interpreter services in advance.
    • Communication Templates: Send templates in the client's language.

How to Adjust the Client Language​

The process is typically quick and should be completed during the initial intake or any time the client's preference changes:

  1. Locate the Profile: Search for the client's name, open their main Demographics tab in the EHR and click on the Edit button.
  2. Identify the Field: Find the field labeled "Preferred Language”.
  3. Select the Language: Use the dropdown menu to select the language (e.g., English, Mandarin, French) as indicated by the client.
  4. Save and Confirm: Save the changes.