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Adjusting Your Client's Language

Animated walkthrough of adjusting a client's language preference in WithinEHR

Setting a client's language preference ensures that all automated communications — booking confirmations, reminders, and portal messages — are delivered in their native language. This reduces confusion, improves treatment adherence, and supports compliance with regulations for individuals with limited English proficiency (LEP).

Why Language Preference Matters​

  • Clinical Accuracy: Patients who receive information in their preferred language are more likely to understand their care plan and follow through with treatment.
  • Compliance: Documenting language preference is required for LEP compliance under federal and state healthcare regulations.
  • Workflow Efficiency: The EHR can automatically generate forms and communication templates in the client's chosen language, reducing manual translation work.

How to Adjust the Client Language​

  1. Search for the client's name and open their record.
  2. Open the Demographics tab and click Edit.
  3. Find the Preferred Language field.
  4. Use the dropdown to select the client's language (e.g., English, Spanish, Mandarin, French).
  5. Click Save.