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Adjusting your client's language

Setting the client's language preference is a simple but powerful way to enhance the client experience and satisfaction. This ensures that all automated communications, such as booking confirmations and reminders, are sent in their native language, reducing confusion and fostering trust.

change client language

The "Client Language" function records the client's preferred spoken and written language in their EHR profile, which is crucial because it ensures accurate understanding of medical information, thereby improving treatment adherence. Documenting this preference is also mandatory for compliance with regulations for individuals with limited English proficiency (LEP), and it boosts workflow efficiency by allowing the EHR to automatically generate forms, schedule interpreters, and send communication templates in the client's chosen language.

How to Adjust the Client Language​

The process is typically quick and should be completed during the initial intake or any time the client's preference changes:

  1. Locate the Profile: Search for the client's name, open their main Demographics tab in the EHR and click on the Edit button.
  2. Identify the Field: Find the field labeled "Preferred Language”.
  3. Select the Language: Use the dropdown menu to select the language (e.g., English, Mandarin, French) as indicated by the client.
  4. Save and Confirm: Save the changes.