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Camera and Mic for Video Calls

Before starting a telehealth session, confirm your camera and microphone are correctly configured. Poor audio or video quality is the most common source of telehealth disruption — and most issues can be resolved in under a minute.

How to Configure Camera and Microphone​

  1. When you join a video session, your browser will prompt you to allow access to your camera and microphone.
  2. Click Allow.
  3. Select your preferred camera and microphone from the device dropdowns in the session controls.

Troubleshooting Camera and Microphone Issues​

Browser Permissions Blocked​

  1. Click the lock icon or camera icon in your browser's address bar.
  2. Set camera and microphone permissions to Allow for the WithinEHR domain.
  3. Refresh the page.

Wrong Device Selected​

  1. In the session controls, click the settings or device selector icon.
  2. Choose the correct camera and microphone from the dropdown lists.

Camera or Microphone In Use by Another App​

  1. Close any other applications that may be using your camera or microphone (e.g., Zoom, Teams, FaceTime).
  2. Refresh the WithinEHR session page.

Tips​

  • Test your camera and microphone before each session using your device's built-in camera app or a browser-based test tool.
  • Use headphones with a built-in microphone for better audio quality and to reduce echo.